What our Customers say...

Testimonials

SERVPRO really means 24 hour service. Clean work, highly recommend.

Believe it or not, this is my third water loss in my home. Unbelievable. Nevertheless, I was very unhappy with the last 2 companies I have used. I asked my agent to help find me a good company. He did. He found me SERVPRO. My saviors. I was updated every single day. They wore booties because my expensive hard wood flooring was not water damaged this time. Thank God. They protected my floors, I cannot even explain how much that means to me because these floors are brand new! Overall the experience was great and I hope I never have another flippin water loss again.... But if I do I know who to call

The roof on my house began leaking during a massive rain storm, I called SERVPRO late in the evening and they arrived shortly after to aid me. They were able to cover the roof and begin work immediately to stop any further damage. I was very impressed and will be recommending them to friends and family. 

My water damage came from the massive storms that rolled through Southern California, my roof had a leak but I was unaware of it until there was standing water in my home. SERVPRO was able to come out immediately and help asses the damage done. I was thrilled with the process AND the end result. 

We had a small fire in our kitchen and SERVPRO was out within the same day to fix everything and start the clean up process. We were very grateful for them and everything they did along the way. 

A fire that started in our bathroom vent was quickly put about but then our ceiling needed some help. We called SERVPRO out and they were great, the technicians were friendly and professional. We were able to move the process along quickly and it was pleasant. I was very impressed. 

I want to commend SERVPRO of Ojai/Montecito on their excellent service and attention to detail when they cleaned our animal enclosures. There was an explosion next door and we were unable to access our building for days. SERVPRO decontaminated all areas of our building. They really showed a great concern for us and our animals.

Abraham, Kat and the SERVPRO team are incredibly professional, honest, and determined hard workers. The helped me remove all the insulation from my attic that was affected by fires a year ago and replaced it with new insulation. The were faced with manny different challenges through out the day like moving around my contents(as I do have a lot of junk), building plastic walls to prevent exposure of dust inside my home and excessive heat in the attic, yet Abraham and his team were cooperative and maintained a high level of professionalism while working through these obstacles. I highly recommend SERVPRO and would not hesitate to work with them again.

SERVPRO was great! I cant thank KAT and her crew enough! Crew took very good care of my home and furniture securing every single piece to prevent damage as I had insulation replaced in my attic from a fire damage. They moved all my furniture During work and placed it back to It’s prime location when the job was completed with out me telling them were stuff goes. They were the so organized! Like I said this crew was on point !!!!! I can’t say enough about abraham, Alvaro, Nelson and Julio who were so nice, respectful, excellent workers and a pleasure to work with!!! You guys are awesome!!! What a great team these people make, I was so impressed of how they worked, from communication to being very careful with everything they handled inside my home. Thank you so much SERVPRO for such a great job.

We Had Abraham and his team come out to replace insulation in the attic that was affected by the Woolsey fires. Abraham was very down to earth and upfront about the scope of work that was going to happen for that day. They performed a great job and were very careful. They completely removed all the insulation that was affected, replaced brand new insulation, cleaned my vents inside and out and managed to have the inside of my home clean while they did the work as if it never happened! I am I firm believer in doing things the right way and this SERVPRO does just that with the right equipment to get the job done.

Abraham and his colleagues were great to work with. They were on time, handled everything in a professional manner, organized, and very knowledgeable of work they were doing I mean what else can you ask for when hiring someone to work in your home and personal space?!?! I was pretty stressed out at the beginning before they had arrived because of all the questions running through my head from possible damage, type of employees, professionals, type of tools and cleanliness. But as soon as I met Abraham and his colleagues I knew I was 100% comfortable with letting the team inside to service my home. They are honest, straight to the point and very hard working. I was really impressed with the service as they went above and beyond that 5 star rating does not justify it I’d give more if possible.

We were referred out to this company by our HOA and I’m so glad it was SERVPRO! I work in customer service and have to say SERVPRO’s got one of the best customer services we’ve yet to receive specially living in a home with an elderly grandma and 3 young ladies. We were greeted by abraham and his crew who by the way explained everything in detail a had much patience for the thousands of questions grandma had. The crew was very respectful of our belongings and would frequently ask permission to go into different rooms to service the a.c registers to respect our privacy which is a huge plus on my part. While the crew worked in my attic they managed to clean up after themselves if dust would fall outside of the plastic rooms they build to prevent dust from getting inside my home. At the end of what it seemed a long day of hard work fir the crew, my grandma asked for a few favors to replace bulbs and they did it with out no hesitation as if they were happy to do more work lol. So grateful and extremely happy with SERVPRO's services. Thank you Abraham, Kat Lund, Julio and crew for the excellent services. this company is spectacular and would definitely recommend they’re services to everyone.

Punctuality was on point, communication was precise, techs teamwork was excellent and job overall was outstanding from beginning to end. Kat, Abraham and the SERVPRO team far exceeded my expectations and are the definition of perfection when it comes to white glove service at its finest

Thank you SERVPRO staff and technicians for your professionalism and hard work! Shout out to Kat for all the communication and documentation provided and Abraham for leading his crew to get the job done!

They are punctual, fast, efficient and answered every question I had with detail which is my forte! Thank you again for your services.

I am extremely happy with the service and communication overall with this company. Abraham was extremely helpful, detail oriented and his crew as well. My condo was affected with fire odor and ash from the woolsey fires and had insulation replaced in my attic. 1 stop shop done right. I would differently recommend them. Awesome job guys! Thanks!

A couple of units in my building were effected after a water line broke on the fourth floor and leaked water allllll down to the first floor. Luckily my landlords called SERVPRO and they got it taken care of. Jenny in the office was super nice about working with my work/dance schedule and the guys who came into my unit were never creepy. Just wanted to say they are a good and safe option, especially for us single women out there.

I spent all day calling around for someone to come out and check out the crawl space underneath my house because my plumber said there was standing water. Everyone wanted to book me few days out, but SERVPRO not only answered my call at 7pm but Jeff got a crew out first thing the next morning. It was fast and easy! Standing water and the horrible smell is gone with it.

These guys are a lifesaver! My parent's house had a bad water leak and SERVPRO showed up fast within the hour to come fix the problem. They were easy to work with and very professional. Highly recommended!

The SERVPRO team was just amazing. They handled everything from the drying of my home and making sure there is no mold to the repairs that were needed afterword. They worked with my insurance company and were very transparent with all the necessary work. The adjuster at first was kind of a bully, but after SERVPRO documented and explained the protocols, we earned their trust.

Thank you, Kat. To say we were happy is an understatement. You and your team provide exceptional customer service. You should teach customer service to other companies. 

SERVPRO - Thank you. I really appreciate the thorough recap of what was performed in the unit.  My tenant reported that she was very satisfied with the crew and the work. Best!

Unfortunately, due to an indoor hot water heater flooding a portion of our house, I called SERVPRO ASAP; they got here quickly...did their clean up in a very professional  manner until all work was completed.  They made the messy clean up, tolerable.  Each of their men and their office staff kept me up to date at all times and answered any and all my questions as to each phase until the work was finished.  They provided, not only a great report and requested photos, but the foreman showed me areas to make sure I pointed out to our insurance company.  Thank you to all of them!

The team of SERVPRO ( Abraham,Julio,and Kat) was very professional. Julio explained in detail the work that was being done and updated me often on the progress by showing me some pictures of my attic. All workmen were very careful bringing in their equipment so my wooden floors wouldn’t get damaged and put plastic down everywhere so not too much dust was getting around. Once the job was done they cleaned up nicely. Very friendly people. 

This service knocked the ball over the fence.  They were a delight to work with after a pipe burst in our slab.  They took a bad situation and made it way less painful.  The office staff was nice, punctual, thorough, knowledgeable on how to handle any question or concern I had with the entire process.  Alan, Kat, Junior and the rest of the team, you guys were awesome and took such good care of our house...thank you again

Nothing but the best in the business! Thanks to this franchise my place no longer has fire odor nor damage. Crew that serviced my home set containment barriers and protected my floors and rooms while they replaced insulation that was affected in my attic due to fire. Abraham & Julio with crew were polite, well mannered, maintained areas clean at all times and manage to get the work done in one day!

My grandma had water damage on her wood floor, as soon as we noticed our floor boards were squishy we called SERVPRO. We received immediate help and a walk through of what the process of water damage restoration would look like.
We were constantly being updated on our claim, which made the process a lot less stressful for us. Highly recommend Alan Reed and his team!

My grandma had water damage on her wood floor, as soon as we noticed our floor boards were squishy we called SERVPRO. We received immediate help and a walk through of what the process of water damage restoration would look like.
We were constantly being updated on our claim, which made the process a lot less stressful for us. Highly recommend Alan Reed and his team!

We had a flood in the living room on a weekend and we trusted SERVPRO from the moment we called them. They immediately assembled a team, showed up as promised, took amazing care of our needs and followed through until the job was done. Each and every person we encountered was courteous, professional, friendly and caring. We recommend them without reservation! Thank you, SERVPRO, for making what could have been a nasty experience, smooth and worry-free.

This company understands that customers are human beings. I laughed on the phone with Nora Choe, my claims manager, so many times and I also cried because of how crazy my life was going during this process. But once everything got situated and the work began... from start to finish it was a walk in the park. I couldn't believe how much care their working crew put into my home. They explained every step before they started opening up walls and let me know that some things would get addressed on the reconstruction. The honesty and transparency and communication they provided made me feel comfortable, I even invited them back for tea!

TWO WORDS ...HIRE THEM !

I can't be more thankful for all that Team SERVPRO has helped us through . They understand the emotions homeowners go through and really work hard to ease the pain of the losses we have had from the fire . Communication was perfect and they set the bar in quality.Special thank you to Nora and Alan . You guys and everyone are ROCKSTARS!

After our home was affected by an accidental fire there was a lot of clean up that we needed. Jenny at SERVPRO did such an incredible job making sure we felt taken care of. 

She was able to send us air scrubbers the day we were allowed back into our house and was always available to answer any questions we had.  From working with our insurance to walking us through the process of getting the rest of our house cleaned up Jenny helped put us at ease. Wonderful service, thank you!

A few months ago I came across some mold in my home.... didn't know who to call... just so happened to be that Laura Guzman who is a long time friend... referred me to SERVPRO... they sent out a crew team of experts to my home... their professionalism superseded my expectations.... 
I was very pleased with the final outcome and the peace of mind that I am know breathing easy in my home....

After the fires our insurance company sent SERVPRO to start the clean up process. Their team of workers showed up ready to work and did things in a totally professional manner. The communication with the main office was easy and any requests we had during this stressful time were handled right away. Although a tough time for us, the people at SERVPRO took much of the stress off our plate and handled everything. I give a shout out to Nora who was our contact and she led the way.

SERVPRO was recommended by our property manager to deal with damage from a flood in our building that spread into our unit and badly damaged walls and flooring, and I can see why they were so highly recommended. 

David Vivian was the head of the team that worked with us, and he was extremely professional and thorough, very patiently answering any and all questions my wife and I had, and giving us regular updates on progress and what to expect next. Having your home flooded can be very stressful, but David really went above and beyond to help us feel reassured that everything was being taken care of.

The rest of the team was also great and very professional. They sent us very detailed email reports daily with status updates. I can't comment on pricing because they dealt with the insurance companies directly, but overall would highly recommend this company if you need these kind of services in the future.

We had a flood in the living room on a weekend and we trusted SERVPRO from the moment we called them. They immediately assembled a team, showed up as promised, took amazing care of our needs and followed through until the job was done. Each and every person we encountered was courteous, professional, friendly and caring. We recommend them without reservation! Thank you, SERVPRO, for making what could have been a nasty experience, smooth and worry-free.

We had a flood in the living room on a weekend and we trusted SERVPRO from the moment we called them. They immediately assembled a team, showed up as promised, took amazing care of our needs and followed through until the job was done. Each and every person we encountered was courteous, professional, friendly and caring. We recommend them without reservation! Thank you, SERVPRO, for making what could have been a nasty experience, smooth and worry-free.