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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Why SERVPRO Should Be Your First Call

9/22/2020 (Permalink)

SERVPRO professionals understand all of your situations when it comes to remediating water, fire, mold, or storm damage. 

Our technicians have regular training, even if they are the most knowledgeable in the game. We make sure to have refresher courses and are constantly studying up with our crews to make sure they always know what to do. You can trust that when a SERVPRO technician enters your home you will be satisfied with them.

Restoring property is SERVPRO's first priority. You will appreciate the immediate response and you will know everything is being done to limit the damage. It doesn't matter what time or what day you call we will have a crew to you in a matter of hours, assessing the damage, and beginning work on your home. 

Don't Let Your Pipes Freeze

9/18/2020 (Permalink)

Though it is rare for Southern California to get that cold, frozen pipes do happen!

Your body isn’t the only thing that you should be bundling up during the winter, and frozen pipes are more than an inconvenience. Because they affect your home’s water supply, as the water may have difficulty running through the pipes.

Frozen pipes can cause property damage, too.

When temperatures are cold enough, the water inside the pipes will freeze into ice. When water turns into ice, it expands in size. If the water expands enough, then it places pressure on the pipes.

Enough pressure will then cause the pipe to burst, not only damaging the pipe but also spreading water throughout your home and causing water damage.

If you suspect your pipes to be frozen you will need to wrap it with an electric heating pad or a towel and keep the faucet on so you will know when it has thawed.

Knowing the signs of frozen pipes can save you during the winter.

Certified Commercial Restoration Experts

9/11/2020 (Permalink)

We are your trusted restoration technicians and when it comes to commercial restoration we are #1. Our size and scalability gives us the ability to handle multiple projects at once, so we can move with maximum efficiency.

It's our business to keep yours moving forward, from minor delays to major disasters. Unforeseen events can have serious consequences for your business. That’s where we come in. We respond immediately, so we can maximize mitigation.

From minor delays to major disasters, unforeseen events can have serious consequences for your business. That’s where we come in. We respond immediately, so we can maximize mitigation. Operating with urgency allows us to help our clients in the face of disaster. 

If your business suffers water, fire, or microbial growth damage call SERVPRO of Ojai/Montecito for an immediate response.

Secondary Damage

8/14/2020 (Permalink)

While water is essential for our survival, it doesn’t suit well in some situations when it comes into contact with materials at work in your office building suddenly in quantities or consistently over long periods of time. An immediate burst of flooding can cause terrible damage, but undetected water over many months or years can introduce secondary damage and other problems such as black mold. It’s important to understand the issues that can arise when gradual water damage occurs.

So, how does flooding start? You can do all you can to try to prepare and guard your business against disasters, but they’re not always possible to predict or prevent. Floods are among one of the most devastating emergencies you could face at work and one of the biggest causes of secondary water damage. Here’s are a few ways how they can start:

  • Sewer backup
  • Leaky or broken pipes
  • Weak roof or missing roof shingles
  • Poor drainage
  • Water that finds its way into your building’s foundation

What It Could Leave Behind

When water gets on the floor, onto furniture or on the drywall, you may still have some damage even after you clean it up. This is known as secondary damage. From this, you may find fungal growth and other bacteria in parts of your building. It usually requires a trained professional mold remediation specialist to remove. 

What Happens If You Do Find Mold

If you spot mold, there’s a good chance it is black mold. This is not something you should try to clean up yourself, and you definitely do not want to ignore it. A professional crew will use specialized chemicals and processes to get rid of the mold and sanitize the affected area so you feel comfortable resuming your work duties in the building.

What You Should Watch For To Stay Proactive

Parts of your building with high humidity, such as laundry facilities, bathrooms with showers, or exercise rooms, may be susceptible to mold growth before or after a flood. Checking your plumbing systems regularly is recommended as well.

Water Damage: Five Things To Know

8/14/2020 (Permalink)

A pipe burst just happened in your California home and you might be wondering what to do next to avoid water damage. Here are five things you should know to prevent long term problems after flooding:

  1. Damage Can Happen Numerous Ways

A waterline may break, a storm could lead to flooding, or you might have a leaky seal around a window. No matter what type of water damage you could be worried about, a SERVPRO professional should still be able to help. Give us a call! 

  1. Repairs Should Be Taken Care of Quickly Once Discovered

Any time you have any water damage, whether, from a pipe burst or roof leak, it’s important to make repairs as quickly as possible. A quick cleanup may help save your home from more costly problems long term.

  1. Untreated Damage Can Cause Long Term Problems

Fix all the damaged areas as soon as possible. Putting off repairs can lead to additional issues like warped wood or mold growth.

  1. Affected Areas Can Be Restored

No matter how bad the damage may appear at first, a restoration company like SERVPRO can conduct cleanup and repairs. With little time and work, we can soon have the space looking “Like it never even happened.”

  1. A Professional Can Help

Anytime you think you may have flood water issues of any kind, call SERVPRO for details. We are here to help!

What To Do After Flooding

8/11/2020 (Permalink)

What should you do after flooding? Are you in need of some tips for what to do after flooding?  Either way, being prepared just in case it might ever happen is helpful as well!

Here are some tips:

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after the removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in the summertime.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe and dry place.
  • Gather loose items from floors.

Avoid additional risks and do not hesitate to call us at SERVPRO.  We are ready and here to help 24 hours a day, 7 days a week, 365 days all year!

Fire Safety Tips To Protect Your Pets From Potential Danger

8/11/2020 (Permalink)

According to the American Red Cross, home fires are the most common disaster they respond to - and also the most preventable. Planning ahead is the best way to promote the safety of the people and animals in your home. From preventative caution to making an evacuation plan which should include pet safety.

Here are some steps to protect your pets:

  • They should have their own disaster supplies kit ready in advance which should include food, water, pet records, spare collars and/or leashes in case you need to control or calm them from being frightened.  
  • Have a safe place for them to stay if you need to leave your home.
  • Include your pets and take them with you when you practice your escape plan.  Train them to come to you when you call for them. 

Following these steps can lower the risk of harming your pets from a fire.

Summer Heat Safety At Home

8/7/2020 (Permalink)

In sunny southern California, it's hot enough to be outside!  Beat the heat this summer and stay cool indoors with the following tips:

  • Cover windows to block extra heat from direct sunlight coming in.
  • Use fans strategically. Your ceiling fans should be turning counter-clockwise to force the air downwards. 
  • Cook with small appliances, such as a slow-cooker or tabletop grill to minimize the heat level.
  • Check on your elderly and disabled neighbors regularly. 
  • Stay hydrated throughout the day by drinking water steadily; don't wait until you're thirsty.
  • Avoid caffeine and alcohol which causes us to lose water more rapidly.
  • Wear loose-fitting, lightly colored, and lightweight clothes.
  • Do not exercise outdoors. If you must exercise outdoors, only exercise in the early morning hours, before 8 a.m.
  • Take cool showers or baths to cool down.
  • Check the local news and other outlets for important safety information.

City of Los Angeles Certificate of Appreciation

8/7/2020 (Permalink)

four men standing and smiling We are proud to be serving our community!

It was such an honor to receive a Certificate of Appreciation for the work our SERVPRO has done for the City of Los Angeles, California. Absolutely privileged to have Councilman David Ryu to tour our facility.  We were also happy to be able to help and donate much-needed gloves, masks, and supplies to our front line medical workers that are fighting this pandemic.

We are professionals that are uniquely prepared during this unprecedented time to clean and disinfect your home or business according to the protocols set forth by the CDC. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff performs on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Fitness Equipment
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment

Commercial Owners Be Prepared When It Comes To Mold Testing

7/31/2020 (Permalink)

Mold becomes a problem only when there is too much of it. In commercial buildings, mold overgrowth occurs in places that collect too much moisture such as air conditioning ductwork, trash chutes, and around water leaks from pipes, fixtures, or into the building envelope. Sometimes overgrowth is obvious to the eye and nose, drawn by a moldy smell, you discover a patch of greenish mold in the bathroom under a dripping sink valve. 

Other mold problems flourish out of sight with faint or no odor clues: behind the wall, for example, fed by a failing roof. 

Always schedule professional cleaning if you suspect the following on your property(s):

  • There is no visual evidence of mold but the smell of mold is present.
  • There has been a history of leaks or standing water issues.
  • Tenants complain of allergy or health symptoms that could be caused by mold such as sneezing, coughing, and headaches.
  • Tenants suspect mold issues or are unsure whether mold may be present.

You should call SERVPRO for any mold infestation that is more than a few feet in diameter; related to flooding or water damage; inside ventilation or heating systems or inside walls.

How To Go About A Water Loss

7/31/2020 (Permalink)

If you, unfortunately, suffer from a water loss it’s good to know your resources. 

Two main priorities are calling your insurance company and getting a water restoration company out to you. The longer you wait the more damage you risk in your home, standstill water can lead to microbial growth and that’s another headache you don’t need on top of a water loss. 

And most importantly, even if you think you can handle it and dry out the water yourself, you should always, and no matter what call SERVPRO. We would hate for you to not be able to complete the job and create a bigger problem for your home, and it’s what we are here to do. We want to handle your water loss!

Area Disinfection Certification Program

7/29/2020 (Permalink)

As America gets back to business, we all have a new sense of what it means to be clean. In fact, 89% of consumers are uneasy about going back to brick-and-mortar locations. At SERVPRO, we’re dedicated to inspiring confidence in communities across the country as we find our way to a new normal. And we’re doing just that with our Area Disinfection Certification Program.

Our new defensive pathogen disinfecting program goes way beyond standard janitorial cleaning practices. This is a proactive viral pathogen disinfecting. With over 50 years of experience in biochemical spill remediation and decontamination, you can trust SERVPRO professionals to bring a higher standard of sanitizing to the places we gather.

Let us know when you are ready for us to help your facility become certified. When everyone sees our SERVPRO disinfected shield, they will enter with confidence knowing that the #1 choice in clean up and restoration was there.

Contact Genna Grinblat, Executive VP at (818) 730-1434, or email at genna@SERVPROwestcoast.com

Here Are 10 Tips To Avoid Water Damage To Your Home

7/29/2020 (Permalink)

In Southern California, there are ways to protect yourself against costly water losses and claims. Follow these 10 easy tips to keep your home safe and well-maintained:

On The Outside:

  1. Maintain Trees and Vegetation

Thriving shrubs can be a beautiful thing – except when their roots wrap around your pipes and break them.  That’s why it’s important to minimize landscaping near utility pipes or, if necessary, remove trees and shrubs that have become too big.

  1. Clean Gutters and Downspouts

Clean your gutters at least twice a year to avoid blockage and ice dams. Standing water can cause damage to your gutters and roof, and unmanaged overflow may create puddles that could damage your foundation. Don’t forget to clean downspouts to ensure water can flow through, and secure downspouts so that they point away from the home.

  1. Disconnect Hoses

Standing water in a hose may freeze back into the pipe and create an ice block that may bust your pipes and create damage to walls, floor, and foundation.

On the Inside:

  1. Know your Water Main

Know the location of your water main and shut it off if you leave for an extended amount of time.  If no water goes into the house, chances are no faucet drips can wreak havoc on your home.

  1. Check Appliances Regularly

Check and maintain your appliances regularly for leaks according to the manufacturer’s directions.

  1. Investigate Leaks Right Away and Fix Promptly

If you opt to ignore moisture damage or postpone making the necessary repairs be prepared to experience mold, mildew, dry rot, or even structural damage to your home.  Keep in mind that homeowner’s insurance provides coverage for damage that is sudden and accidental.  Damage that results from a lack of maintenance is not covered on a standard homeowner’s insurance policy.

  1. Upgrade Washing Machine Hoses

Old, brittle, or leaky washing machine hoses are among the most frequent causes of water loss for homeowners.  Replace yours regularly to avoid a mighty mess and expensive damage.

  1. Install Water Detection Devices

A water detector is a small electronic device that sounds an alarm when its sensor is in contact with moisture.  Its main benefit is that it detects low moisture levels or slow leaks that often go unnoticed.  Install it near water heaters, sump pumps, washing machines, dishwashers, and toilets to prevent extensive damage and mold growth.

  1. Check Your Water Pressure

If the water pressure to your home is set too high, pipes and hoses may fail under the pressure. Buy a water pressure gauge at a local hardware store, attach it to an outside faucet, and turn the faucet to full force. The gauge will give you a reading of the home’s water pressure. Typical residential water systems are designed for water pressure of 40 – 70 psi. If your home’s water pressure exceeds 100psi, install a pressure regulator (which is available at hardware stores as well.)

  1. Do Monitor Your Water Bill

Sometimes, the only way you know that water is leaking is by taking a closer look at your water bill.  If your usage jumps significantly from one month to the next without explanation, put your “water detective’s hat” on.  Is there a leak in your crawlspace? Or, is it a pipe in your front yard? Don’t leave mystery leaks unattended!  

Call us if you have any questions!  We are here to help!

Coronavirus Cleaning Services

4/17/2020 (Permalink)

SERVPRO crew SERVPRO is here to help disinfect, sanitize and clean your home and business!

As we are learning new developments about the Coronavirus COVID-19, we must do our part and take advised measures to flatten the curve and protect ourselves and the ones we love.  

Need Specialized Cleaning Services? 

Call Us Today 818-730-1434

SERVPRO of Ojai/Montecito professionals are uniquely prepared during this unprecedented time to clean and disinfect your home or business according to the protocols set forth by the CDC. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

Our professionals are trained to perform a proactive cleanup that involves facility or structure cleaning and disinfection. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for the cleanup process, and disposal of waste.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

    • Kitchen/Food Areas
    • Bathrooms
    • Schools/Classrooms
    • Offices
    • Retail Spaces
    • Water Fountains
    • Shelving/Racks
    • Sales Counters
    • Carpets and Rugs
    • Stair Handrails
    • Elevator Cars
    • Playground Equipment
    • Fitness Equipment

According to the US Centers for Disease Control and Prevention (CDC), here are 10 key indicators of Coronavirus symptoms which can appear two to two weeks after exposure:

  1. Shortness of Breath
  2. Fever
  3. Dry Cough
  4. Chills and Body Aches
  5. Sudden Confusion
  6. Digestive Issues
  7. Pink Eye
  8. Loss of Smell and Taste
  9. Fatigue
  10. Headache, Sore Throat, Congestion

It is important to consult your medical provider if you develop any severe or concerning symptoms.  

Tips from the CDC on stopping the spread of germs is to:

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Avoid touching your nose, eyes, and mouth.
  • When in public, wear a cloth face covering over your mouth and nose.
  • Clean and disinfect frequently touch objects and surfaces.
  • Stay home when you are sick, except to get medical care.
  • Wash your hands often with soap and water for at least 20 seconds.

As a vendor of the Los Angeles County Department of Public Health, we are always here to help the community. For more information about our services, please contact our Executive Vice President of Sales, Genna Grinblat at Genna@SERVPROwestcoast.com or at 818-730-1434.  Let us know how we can help. 

Sources: 

Working From Home? Here Is Our Guide To Staying Productive And Being Successful

3/31/2020 (Permalink)

home office Working from home for the first time? Work and make it work!

As coronavirus changes the daily lives of Americans, lately many of us get the privilege to work from home to be safe.  There are certain perks to working from home. You officially have the shortest commute and your meetings do not happen in the conference room.  But, if you are not careful, working from home can also come with some downsides.  If you are the type to get distracted easily, do not worry, there is hope.  

Here is our guide to staying productive.  Want to know if they work?  Well, this blog you are reading right now was written from home sweet home.

1. Get an office. Set aside a whole room or a portion of your home that is for all business and only business. Your bed would not be the ideal location to set up your office because that is where you sleep. 

2. Get rid of background noise. Be aware of how productive you are while listening to music.  Playing music all day helps some people while it can distract others. So, find out which one you are.

3. Break a sweat! Since gyms are shut down in California for a while due to the Covid-19 virus outbreak, make it apart of your job to set aside about 30 minutes to an hour to get your body moving at home. Working from home can reduce the amount of calories we burn in a day. You can still workout outside in nature. You could even throw on a workout video to your liking on YouTube. So, grab that jump rope, some light weights or both.  No excuses.

4. Keep essentials in your workspace. Keep items such as snacks, coffee or a cozy sweater near your desk.  This is a way to prevent you from getting up to grab something and encountering who-knows-what distractions around the house.

5. Know when to take a break.  When your home is also your office, it can feel like you are always working.  Decide when you are done for the day, and stick to it. 

6. Communicate! Make sure to stay in communication with people throughout the day.  Chat with colleagues, schedule phone meetings or even check in on Zoom.  This will make you feel less lonely and it will also make you feel like an asset to the company you are working for.

7. Get Dressed. Keep your outfit casual and comfortable, but not in the pajama family.  It might sound unnecessary, but you will feel more professional, and you will be prepared if a last-minute meeting comes up.

8. Keep things clean! Make sure to always have your workspace clean by the end of the day, so when you come back to it the next day, you are ready to work without clutter.  Also doing this will help reduce trash from piling up.  

9. Look at the perks of working from home.  You are home during the day. Do you realize what that means?  You save on gasoline because you don't have to drive to the office.  Most importantly, you won't get anyone sick if you come to work with a sniffle.  The more you enjoy working from home, the more you will enjoy your job.  Now, get back to work!

Got Mold? We Are The Experts In Mold Remediation!

3/30/2020 (Permalink)

Man in neon green pressure washing off mold from the wall Garage platform and car lift assembly located in Calabasas, California, where our team performed detailed cleaning and disinfecting.

Garage platform and car lift assembly located in Calabasas, California, where our team performed detailed cleaning and disinfecting. Our team utilized botanical disinfectants and photo-documented before during and after for complete transparency.  Upon removal cleared all subterranean drains. Our team utilized a high-pressure steam pressure washing system.

The homeowner was referred to our office by a very prestigious and well-known luxury home builder.  We also have pressure washers that will recover the water if contaminated and/or the city requires water drainage to be in a sanitary drain. We are very cognizant of the drought that plagues California and used only the necessary amount of water when pressure-washing both residential and sophisticated commercial or industrial building structures. 

Sometimes we pressure wash inside of commercial/industrial concrete tilt-up buildings. We have performed this type of work in the city of Vernon and throughout the greater Los Angeles area. We are a preferred vendor for the California Department of Motor Vehicles and perform their exterior cleanup.

Commercial Restoration

1/8/2020 (Permalink)

Fertility Clinic with SERVPRO equipment Clients would never know our crews were here overnight.

This fertility clinic in the Ojai community suffered a large water loss due to a broken toilet supply line. Our technicians had to work carefully and quickly with this high-end fertility clinic because relocation of the IFV clinic was not an option nor was it allowed. The business was to remain open during business hours, which meant that our crews worked from 5PM to 6AM, this way not to disturb the business.  Every morning when our large loss response team left you would never have known they were there all night taking care of the water damage that was in the clinic. Being an elite large loss destination means that we have the ability to accommodate any emergency circumstance such as this one where we had to work over night and in under a week to ensure that the company was able to still run smoothly and take care of their patients. The clinic was impressed and thankful for our diligence in their facility and couldn't rave about us enough.

Tips for Choosing the Right Commercial Restoration Company

12/31/2019 (Permalink)

Restored stairs after water damages Restoration can be tricky if you don't hire the right company.

3 tips for choosing the right commercial restoration company. 

None of us ever consider the possibility of a burst pipe, flooded basement or other water damage reckoning our home or buildings. But when such damage occurs, it can create serious issues. As a homeowner or manager of a commercial building, it is important to consider hiring a professional water damage restoration company to prevent the damage from getting worse.

Check for certification: IICRC promotes high standards, ethics, advance communication and technical proficiency amongst restoration services. All SERVPRO franchises are IICRC certified.

The more services the better: Ideally, you should choose a restoration company that not only offers water damage restoration services but also provides other services such as mold damage remediation. Mold remediation is an important part of restoration work and any reputable restoration company should provide this service.

Emergency services: The key to effective restoration after water damage is a quick response. It is important to look for a water damage restoration company that is operational 24/7 and provides emergency services. Water damage can strike at any moment without warning. 

Signs of a Water Leak Behind a Wall

12/29/2019 (Permalink)

Wall covered in mold It can sneak up on you after a water damage goes unnoticed.

There are many potential causes of water damage in your home.  Some sources of water damage, such as floods, burst pipes, and sewage back ups, are obvious and homeowners notice them right away.  However, there are some sources of water damage that are much more difficult to detect such as water leaks behind walls.  Homeowners typically do not notice hidden leaks until they have already caused a considerable amount of damage. Hidden water leaks can be dangerous because they can cause structural damage and also cause microbial growth to spread undetected. While most signs happen out of view here a few to be on the lookout for: musty odors, staining, peeling or bubbling wall paint, warped walls, buckled ceilings and/or floors. All of these signs can point towards a water leak but you need to have a professional come out and take a look. When you find a water leak always call a plumber first to stop the leak and then call SERVPRO to come out and then asses the water damage. Trust a water restoration professional to remove all the affected materials and the possible microbial growth safely.

Little Things Can Cause Big Fires

12/28/2019 (Permalink)

SERVPRO Fire Damage Graphic Leave it to the professionals.

Every year the US Fire Administration provides statistics detailing the amount of home fires they record and there’s no sign that they are stopping. But as a homeowner you can take precautions to reduce your chances of sparking a large fire. Be aware of everyday activities such as cooking, using the heat, smoking, and doing laundry, can all be considered fire hazards. Being cautious and watching the stove when you are cooking or even smoking outside instead of putting out cigarettes in your home can mean the tiniest difference but save you a big headache. While we hope you never suffer from fire damage, the off chance that you do you should always exit the home safely and let the fire department do their job; and once they have deemed it safe call SERVPRO. We have many years of professional fire restoration and can be sure to walk you through the entire process and restore everything we possibly can.  

Around the Clock

12/27/2019 (Permalink)

SERVPRO crews carrying equipment Our technicians are always on call, so never be afraid to dial SERVPRO.

SERVPRO is known for being faster to any size disaster, commercial or residential. When compared to other restoration companies SERVPRO of Ojai/Montecito is not only on site the quickest but maximizes the job to make sure they are faster when also getting you back into your home or place of business. Why SERVPRO? Because we understand what it means to be the leader in restoration not just in our city but across the nation, being a company that is available 24/7 we are truly around the clock. SERVPRO of Ojai/Montecito has a professional always on call to make sure we are ready to jump into action no matter what time it is or what the job call may be! You’ll never have to worry about what time your emergency may happen knowing that we will be there for you immediately.

What You Should Look for in a Restoration Company

12/27/2019 (Permalink)

SERVPRO green duck in bubbles SERVPRO is ready for your disaster.

Even though it seems to be smooth sailing you should always be taking proactive steps to manage the potential risk that disaster(s) could bring your commercial property. Take the time to establish a working relationship with a commercial emergency restoration management company, such as SERVPRO, that you may need in the future. Here are some things to look for when you are shopping around.

  • Are they a 24 hour emergency response team? If 25/8 was a thing SERVPRO is on it, never be afraid to call us because we will be there.
  • Do they work with your insurance? Of course, we want you to be covered so we will do our part to help you and communicate with all parties involved.
  • Are they safe and reliable? Absolutely, we hold team meetings every morning to go over a new or refresher topic of safety to keep everyone reliable and aware.
  • Do they have expert technicians and the experience? All of our technicians and office staff are IICRC trained and have continual training to ensure they are up to date and aware of all possible losses.
  • Will they update you and keep your file safe? Yes, we promise daily updates to both you and your insurance company so you will never be in the dark.

These are all great questions to have and to ask. At SERVPRO of Ojai/Montecito we can guarantee that you will be more than satisfied with us as your primary commercial disaster response team because we know we can make it “Like it never even happened.”

3 Things to Keep in Mind After a Fire Damage

12/23/2019 (Permalink)

Kitchen on fire Fires can be scary but SERVPRO is here to ease the stress after the flames are out.

Finding someone to help you repair your home after a fire can be stressful. Here are three reasons why you should hire SERVPRO of Ojai/Montecito specialists to assist you.

  1. We are the best in the business and the most reliable professionals you can call. We know how upsetting it can be to deal with a fire in your home. The stress can be maddening. You just want to get back to your normal life. Instead of taking everything on yourself, you can count on our team to help you. It will be one less thing for you to worry about.
  2. We have all of the necessary tools for the job. The specialists at our business have been providing restoration services for many years, so you can rest assured that we have the right tools for the job. We use only the best cleaners, make sure that everyone has masks on, and work hard to repair your home.
  3. We give the correct advice with your best interest in mind. You can sit online and get a lot of advice regarding what you should do after a fire occurs in your home, but you never know who has written this information. Our team of certified professionals will be able to tell you what needs to be updated, what items can stay, and what needs to be thrown away.

Never be afraid to call us 24/7 we are always ready to go and ready to help no matter how big or small your fire damage may seem to you. It is always important to us here at SERVPRO.

We Take Your Water Damage Details with Serious Consideration

12/23/2019 (Permalink)

Living room affected by water damage We work as quickly as possible to get you back into your home.

The rains have stopped for now, but plumbing issues still happen to California homes just like they always have. The damage from a broken kitchen sink or a pipe behind a wall is indistinguishable from storm water that finds its way in from under the roof.

Regardless of the source of the water damage to a home, SERVPRO has four key actions we take before moving on to restoring furniture. First, we move every piece of furniture off the carpeting. Next, we clean any furniture stains before we even start to dry the home. Next, we tent all cushions to prevent color bleeding and speed up drying time. Finally, we calculate the restoration cost against the replacement price for the customer.

With that accomplished, our technicians move on to drying and protecting the upholstery. They take the first step by tenting the cushions. Tenting is simply standing the cushions up and leaning them against each other with a sheet of waxed paper between them to stop or at least reduce color bleeding. Now, they place air movers and dehumidifiers underneath or next to them to speed the process. Zippers and most metal buttons quickly rust, so they are hand-dried immediately. We also insert waxed paper between the zippers and cushions and place pads around the buttons to prevent any possible transfer of rust, no matter how small.

It may be necessary to dampen the entire fabric of a piece of furniture to keep a uniform color. Then, water extractor wands are used to draw out any moisture evenly. We use a variety of upholstery tools to ensure the nape of the fabric is carefully brushed out to its correct form as it dries.

Restoring furniture damaged from broken plumbing is an intensive, drawn-out process. To do it correctly takes a professional restoration company. SERVPRO of Ojai/Montecito is ready to walk you through every step and make sure you understand the costs associated with restoration, replacement, and when to choose. 

Don't Repair The Storm Damage Alone

12/19/2019 (Permalink)

SERVPRO branded storm graphics Storm damage is our specialty and we don't want you to have to stress about it.

The storm might be over, but the repairs have yet to begin. Storms can cause a lot of damage, and it can be tempting to tackle the damages yourself. If your home has sustained damages from water, hail or high winds, however, you should avoid jumping into DIY repair efforts. While it’s possible to take a home’s storm recovery into your own hands, you should be wary. Storm damage repair can be dangerous. If you’re sustaining water damage, you may not realize degraded floors, walls or outdoor areas. Additionally, tarping roofs, removing debris and recovering from fire damage can be dangerous, if the proper precautions aren’t taken. Not only does SERVPRO of Ojai/Montecito educate homeowners about these dangers, they expertly circumnavigate them during every project. If you’re acquiring emergency services from a quality provider, like SERVPRO, rest assured your home will be restored completely. Water damage can be fully removed, mold remediation can be a complete fix and fire restoration needn’t make your home susceptible to future damages.

Lightning Strike Storm Damage

12/19/2019 (Permalink)

Lightning Strike in a dark sky It might be pretty to watch but it's also dangerous!

Although lightning can strike anytime, the chance for lightning increases in the summer months. Stay safe with these basic tips from SERVPRO of Ojai/Montecito:

  • Have a lightning safety plan, and cancel/postpone outdoor activities if thunderstorms are expected. Lightning can hit trees and split them into the roads or onto cars.
  • If you do get caught outside, avoid high ground, open spaces, and all metal objects including electric wires, fences, etc. Seek shelter in a substantial building or a fully enclosed metal vehicle. 
  • If you are indoors, stay away from doors and windows. Do not use the telephone and consider unplugging computers, power tools, & TV sets. Lightning may strike exterior electric/phone lines, inducing shocks to inside equipment.

It is rare to see lightning in a storm in Southern California but that doesn't mean you shouldn't be prepared for it. 

Business Owners - Pay Attention to These Simple Tips to Reduce Fire Hazards

11/26/2019 (Permalink)

SERVPRO Crews Unloading Equipment From Trucks We can be on the scene immediately, but try these tips to help yourself out first.

The most common measures include servicing equipment regularly, avoiding power strip overload and turning off equipment at the end of the day.

Clearing Stairwells: If there is a stairwell in your place of business, clear steps of boxes, stored items, detritus and anything else that could impede rapid evacuations if a fire breaks out. These items can also be flammable fuel that feeds a fire.

Inspecting wiring twice a year. Many businesses occupy older buildings with aged wiring. Schedule inspections twice yearly and upgrade electrical equipment as professionals recommend.

Completing these two items alone along with other fire hazard precautions can save you time and money. But if you are to ever experience a fire loss in your commercial building you should always call SERVPRO of Ojai/Montecito to your side. Our technicians are readily available 24/7 and will get to you swiftly.

Important Things to Look for in a Commercial Restoration Company

11/25/2019 (Permalink)

SERVPRO technicians on a boom lift We have everything you are looking for in a restoration company.

While everything is going well, and no disaster is on the horizon, take proactive steps to manage the potential risk disaster could bring your commercial property. Take time to establish a working relationship with a commercial emergency restoration management company, such as SERVPRO, that you may need in the future. Here are some things to look for when you are shopping around.

  • Are they a 24 hour emergency response team? If 25/8 was a thing SERVPRO is on it, never be afraid to call us because we will be there.
  • Do they work with your insurance? Of course, we want you to be covered so we will do our part to help you and communicate with all parties involved.
  • Are they safe and reliable? Absolutely, we hold team meetings every morning to go over a new or refresher topic of safety to keep everyone reliable and aware.
  • Do they have expert technicians and the experience? All of our technicians and office staff are IICRC trained and have continual training to ensure they are up to date and aware of all possible losses.
  • Will they update you and keep your file safe? Yes, we promise daily updates to both you and your insurance company so you will never be in the dark.

These are all great questions to have and to ask. At SERVPRO we can guarantee that you will be satisfied with us as your primary commercial disaster response team because we know we can make it “Like it never even happened.”

Commercial Disaster Help With SERVPRO

11/20/2019 (Permalink)

SERVPRO Fleet of Cars and Trucks When disaster strikes call us, always there when you need us.

Water damage can strike your commercial property at any time. Water damage can sideline your business, regardless if the damage occurs from a major storm event or a broken water line. Every hour spent cleaning up is an hour of lost revenue and productivity. So when you have an emergency water event, SERVPRO franchises offers fast, 24 hour emergency services, 365 days per year.

At SERVPRO of Ojai/Montecito we have the training, experience, and equipment to manage water and flooding damage. Whether you have a large water emergency or a small water damage event, we will respond quickly to mitigate the damage and manage the restoration project through to its completion. 

We are here to help in any way possible to get you back into doing what you do best, serving your customers. Just like our tagline states "Like it never even happened."

SERVPRO Has the Resources to Remediate Your Storm Damaged Home

11/19/2019 (Permalink)

Wind Damaged Home It sounds dramatic but the wind can be a serious problem!

The wind in our area can get pretty extreme; damage develops on your roof, in your walls, windows, and many other areas of your home, causing you to fall victim to storm damage that often requires professional attention to repair. Making you look for someone you can trust to assist you through a pretty hectic time.
 
Many companies specialize in providing you with a single service, but what you need is someone who can manage the entire situation and perform everything you need to get things under control. A stress-free experience awaits, protect your Bakersfield area home from storm damage today with full-service solutions from your local restoration company.
 
While many of these businesses exist, only a handful offer the services that you deserve and manage the entire process. SERVPRO gives you access to IICRC technicians those who follow EPA and OSHA guidelines, treat you with respect and keep you informed throughout your restoration.
 
SERVPRO offers these services and more, creating an experience that meets or exceeds your expectations and returns your home to a quality pre-damage condition that you and your family can enjoy for years to come. We even work with your insurance company and assist you with any paperwork associated with your claim process.
 
Do you have damage to your roof? Why call a roofer when you have access to a company that provides you with professional roofing contractors as well as water removal, drying, and cleaning experts to get the entire job done correctly after the first call. We help you avoid spending hours on the phone trying to locate individual companies.
 
SERVPRO can help you become more informed, providing you with prevention and preparation methods to prevent excessive damage to your property. Everything from professional grading to assist with drainage, installation of additional drains, backflow valves, as well as submersible pumps to help during an emergency.
 
When damage does happen on your property, we respond quickly and pay specific attention to each and every area of your home. We have many services available designed to protect the contents of your home and keep valuable personal items out of the loss column.
 
Contact SERVPRO of Ojai/Montecito today for additional information and schedule the services you deserve.

IICRC

11/13/2019 (Permalink)

IICRC logo IICRC is important to us and continuing our education for us should be important to you too!

IICRC, the Institute of Inspection, Cleaning and Restoring Certification, is a nonprofit organization that develops and publishes standards detailing the proper procedures for safe cleaning and restoration. SERVPRO of Ojai/Montecito prides ourselves on having our technicians as well as office staff to be IICRC certified.  Being up to IICRC standards allows all of our employees to have the best knowledge industry standard training giving each and every one of our customers the best service.  We are constantly holding classes for employees and professionals be up to date and work towards new certifications in areas such as: Applied Structural Drying, Commercial Drying, Fire and Smoke, Mold Removal, etc. This helps us to ensure that no matter what situation clients can always rest assured that they are choosing the best restoration company.

Common Causes of Water Damage - That Aren't Storm Related

11/13/2019 (Permalink)

Toilet clipart with children toys overflowing it It's cute until it happens to you!

Many people believe the weather is the leading cause of water damage, but in reality, non-weather-related issues account for more residential water damage claims. Here are some of the most common causes of water damage:

  • Plumbing Supply System Failure - This involves any of the pipes that are bringing water to your property’s plumbing system.
  • Toilet Overflow - One-third of toilet failure claims cited an overflowing or clogged toilet as the source of damage.
  • Water Heater Failure - Most often due to a tank reaching or exceeding its life expectancy.
  • Drain System Failure - This involves any of the pipes or structure carrying liquid/waste away from your plumbing system.
  • Washing Machine Overflow - More than 50% from supply hose failure.

Some of these can be prevented while others are almost inevitable. If you or someone you know suffers a water damage in their home you should always call out a professional.

Little Things Can Cause Big Fire Damage

10/29/2019 (Permalink)

Grey Counter Top after Fire Damage With the sponge placed on the counter you can see the before and after where the soot from the fire was layered on.

Every year the US Fire Administration provides statistics detailing the amount of home fires they record and there’s no sign that they are stopping. But as a homeowner you can take precautions to reduce your chances of sparking a large fire. Be aware of everyday activities such as cooking, using the heat, smoking, and doing laundry, can all be considered fire hazards. Being cautious and watching the stove when you are cooking or even smoking outside instead of putting out cigarettes in your home can mean the tiniest difference but save you a big headache. While we hope you never suffer from fire damage, the off chance that you do you should always exit the home safely and let the fire department do their job; and once they have deemed it safe call SERVPRO. We have many years of professional fire restoration and can be sure to walk you through the entire process and restore everything we possibly can.  

Frozen Pipe Damage

10/24/2019 (Permalink)

Frozen Pipe Bursting It's not common but it can happen!

It obviously does not get very cold in Southern California but it is possible for your home to suffer from frozen pipes and damage from frozen pipes. A burst pipe can have a serious and costly affect on your home or business. However, there are things you can do to be prepared for these almost freezing conditions. Any areas of your home or business where pipes are present should be well heated during the winter, or at the very least well insulated.  It’s optimal to keep the temperature well above freezing, not even letting it get below 40 degrees Fahrenheit.
If the area is not able to be heated, making sure the area is well insulated is the next best thing to help decrease the chance of a freeze.

When you know temperatures are going to dip below freezing, leaving your faucets dripping can also help prevent pipes from freezing. But what if the pipes have already burst? Know where your main water shutoff valve is.  This is one of the most important things to be aware of to quickly stop the extent of damage being.  Shutting the water off can prevent additional areas of damage from adding to the immediate problem.  Do this assuming it is safe to do so.  Be aware of any electrical devices or open circuits that could cause electrocution.  And if in doubt, always wait for a professional to handle the shutoff.

After all this is said and done and you have suffered water damage from a frozen to burst pipe call SERVPRO of Ojai/Montecito.

Our SERVPRO Promise to You

10/21/2019 (Permalink)

SERVPRO Poster - HERO It's our promise to you that you won't be disappointed with us in an already stressful situation.

You would think this questions would be easy but it isn’t. In your city there could be dozens of restoration companies that you could choose from. Your insurance agent will probably recommend some restoration companies to you but you might want to research for yourself. And we are to tell you that SERVPRO of Ojai/Montecito can promise that we are around the clock, reliable, and professional. We have been around for just under a decade and we understand that you might Google names like Service Master or Restoration Management Company but we promise we want to work with you and your insurance agent to get you back to living like normal. You can always check out our Yelp page for more customer testimonials or we are just a call away to explain to us what your issue is, we want to deal with your restoration issues! Our promise is that you won’t be disappointed you chose us as your experts.

Space Heater Safety for Your Home

10/17/2019 (Permalink)

Space Heater Safety Diagram It's easy to turn off, the hard part is remembering.

Heating and electrical are some of the top causes for structure fires in the United States, especially in homes. Even though they are great for the cold months approaching they can pose a serious threat. Space heaters should be setup at least a few feet away from furniture or other combustible items. You should check the equipment regularly and it is a good idea to make sure the appliance is turned off or even unplugged whenever you leave your home or are not using it. Cleaning your space heater can be done by spraying compressed air throughout the inside and vents to get rid of dust and debris that may accumulate. You may need to remove the front cover to do so.

While many modern space heaters do have a safety shut off feature built in it is still a good idea to turn it off when it will not be monitored.

Home fires can still be unpredictable and if you fall victim to one you should always call SERVPRO of Ojai/Montecito for your immediate remediation needs. 

Are You Prepared For A Storm?

10/17/2019 (Permalink)

Lightning over a home clip art If you're not prepared we are here to help after the fact.

There is always potential for flood damage no matter where you live. According to the American Red Cross, floods cause more damage in the United States every year than any other weather-related disaster. The American Red Cross offers these flood safety tips:

-Stay away from flood waters. If you come up on a flowing stream where water is above your ankles, stop, turn around and go another way. Six inches of swiftly moving water can sweep you off your feet.

-If you approach a flooded road while driving, turn around and go another way. If you are caught on a flooded road and waters are riding rapidly around you, get out of the car quickly and move to higher ground. Most cars can be swept away by less than two feet of moving water.

-Keep children out of the water. They are curious and often lack judgment about running water or contaminated water. 

If a flood occurs and affects you, call SERVPRO of Ojai/Montecito at. Even minor floods have potential to cause major damage. Let us help you get your life back on top.

Different Categories of Water Damage

8/14/2019 (Permalink)

A simple flooded sink led to major water damage.

If you are dealing with a water damage you will probably hear technical language about your property that you are not used to. Instead of not understanding what is going on here are some definitions of different types of water damages:

  • Category 1 Water Loss: In this case, the water damage is usually as a result of overflow from the bathtub or sink and leakage from malfunctioning appliances. The water is usually colorless without any odor and as such, does not pose any health threat to your family since it contains no pathogenic agents.
  • Category 2 Water Loss: This type of water damage is usually associated with toilet overflows. It could be grey in color and have an odor. When this type of water spreads within your environment, the occupants of the home are exposed to risks of bacterial infection as the water contains harmful microorganisms. It is important to rid the home of such water before further damage is caused.
  • Category 3 Water Loss: This is the type of water damage that gives serious concern to homeowners. The water is usually colored black with very bad odor. It contains lots of harmful parasites and bacteria that could easily invade other parts of the house if not treated with the urgency it requires. When this happens, not only is your property at risk, your health and that of your loved ones are also at risk.

Always call a water damage professional such as SERVPRO to help deal with your loss, even if you think you can handle it.

Tips to Prevent Water Damage

8/14/2019 (Permalink)

Be proactive when it comes to water damage and the signs.
  1. Inspect your roof. If your roof begins to deteriorate roof leaks can develop without you even noticing.
  2. Clean the gutters on your house. Poor drainage weakens your foundation and can lead to cracks which can cause uneven pathways for water to find its way inside.
  3. Seal your windows. This is one of the easiest ways to protect your home from water!
  4. Check your pipes. You should inspect your pipes at least once a year; over time pipes can corrode, rust, and decay all of which can result in leaks.
  5. Test your sump pump. This is your first line of defense against your basement potentially flooding. These pumps are used to pump water that has accumulated in a sump basin away from your home to a storm drain.

Help your home to stay dry in your home and be aware of the warning signs! If you suspect water damage in your home you should always call SERVPRO of Ojai/Montecito.

How to Properly Clean Up Fire Extinguishers

8/11/2019 (Permalink)

It's always good to be prepared.

95% of residential fires can be put out if extinguishers are used quickly and correctly after the first flame. But once the fire is out and the household calms, what’s the best way to clean up the messy aftermath? There are 3 different types of fire extinguishers; A is ordinary combustibles like wood, paper, and cloth; B is flammable liquids, such as gasoline or cooking oil; and C is live electricity. Read the label to determine what that powdery substance is.

Sodium bicarbonate and potassium bicarbonate: Vacuum residue thoroughly, making several passes over affected areas to remove all visible residue. Apply hot water mixed with a little vinegar, which neutralizes the pH of the powder. Allow to sit for a few minutes and rinse with warm water.

Silicone types: Vacuum residue thoroughly, making several passes to remove all visible residue. Spray the area with rubbing alcohol to break down the silicone. Allow the solution to penetrate for several minutes then rinse with warm water.

Monoammonium phosphate: Do not vacuum residue left by monoammonium phosphate. This residue must be cleaned by hand without delay; if it remains in contact with sensitive electronics and other equipment it can cause further damage. Begin by wiping the residue away with a clean cloth. On surfaces that can be wet-washed, clean with a mixture of warm water and baking soda. Thoroughly dry and sanitize the area as needed.

Knowing this information you will only help yourself and your home from further damages.

We Are #1

8/11/2019 (Permalink)

You can rely on us to be the best restoration company you ever deal with.

When you simply google "fire damage restoration", "water damage", "commercial restoration" lots of information pops up and it seems overwhelming, especially if you have never been placed in a situation like this before. It can be an absolute nightmare if you don't deal with professionals and you should always do your due diligence check first. With SERVPRO of Ojai/Montecito, you'll never have to worry about what other restoration companies are doing, as a franchise, we are held to an industry standard that holds true for the entire company and we pride ourselves in being #1 not only in the nation but in the Los Angeles County. All of our technicians are IICRC certified and have continuous training, our office staff is available to you 24/7 and we are known to get you back into your property as timely as possible. If you ever suffer fire damage you should always call SERVPRO. 

Emergency Readiness Profile

8/7/2019 (Permalink)

Why you should take advantage of an ERP.

Emergency Readiness Program, ERP for short, allows SERVPRO to help commercial properties to be ready in case of a water or fire emergency. An ERP allows you to minimize business interruption by having an immediate plan of action, SERVPRO of Ojai/Montecito will team up with property managers to show them all the basic steps. How to turn off electrical panels, main water, gas, etc. to stop any more damage from happening. It's at no cost of your company, as well as a concise profile document, and a guide to help get back into your building after a disaster. This approach is a great investment of your time and is designed specifically with the customer in mind. If you or someone you know would love to have an ERP done don't hesitate to call SERVPRO of Ojai/Montecito today!

What Type of Mold Can Grown in My Home?

8/7/2019 (Permalink)

Mold can be hidden ANYWHERE.

There are many different types that may grow in a house. If you have found mold in your home or smell an odor that leads you to suspect the presence of microbial growth, you should contact SERVPRO who will provide testing, clean-up, and restoration services. 

• Aspergillus is a common genus of mold found on food such as bread or potatoes and in HVAC systems. This type of mold is highly aerobic and depends on the presence of oxygen in order to thrive.
• Cladosporium is black or green mold growth that often forms on air ducts, toilets, or painted surfaces in high humidity or when excessive moisture is present.
• Black mold is a type of mold that is known to cause problems for residents in homes with substantial growths. The scientific name for black mold is stachybotrys chartarum. This type of mold should be identified and handled only by mold experts. 
• White mold tends to be in the early stages of growth. A reputable service should be able to prevent this type of mold from continuing to grow into mature colonies. White or light gray molds on plants are mildew – a related type of fungus.

These are just a few of the major types of mold growth that you may see in a home in the wake of water damage. You should always rely on a professional to come out and take a look at your home after a water loss. 

Be Aware of the Dangers of Candles

7/31/2019 (Permalink)

While attractive, candles are extremely dangerous in the home.

Candles can absolutely bring a calming sense and make your home smell lovely. However they are one of the top causes of home fires and they could be so easily prevented. Here are some easy tips to keep your home safe:

  • Blow out candles before leaving a room or going to bed
  • Keep candles one foot (30 centimeters) away from anything that can burn
  • Use a sturdy candle holder, that will not tip over easily
  • Put candle holders and a sturdy and uncluttered surface
  • Do not let the candle burn all the way to the bottom
  • You should not light a candle if oxygen is used in the home
  • During a power outage, use a flashlight or battery-operated lighting instead of a candle

Candles are an open flame which means they can easily ignite. But always remember SERVPRO of Ojai/Montecito is just one call away.

The Thomas Fire

7/31/2019 (Permalink)

The fire covered Southern California.

In December of 2017 the Thomas Wildfire blazed through Southern California, it burned approximately 281,893 acres before being fully contained on January 12th of 2018. Which makes it the largest wildfire in California history and became the seventh most devastating fire in history. The Santa Ana winds were unusually strong and very persistent which were the largest factor of the fire spreading as quickly as it was.

SERVPROs of different counties were onsite in Ojai immediately with water bottles, dust makes, eye protectors, snacks, etc. for first responders and the community displaced from their homes. Spending the next few months out there we restored multiple homes, hotels, offices, and other places of business. 

While Ojai has still be rebuilding since then we have continued our efforts out there and if you or anyone you know is in the Ojai/Montecito area and needs fire restoration please call!

Water Heater Damage

7/29/2019 (Permalink)

Water heaters are easy to miss, make sure to check on yours every so often.

Everyone has a water heater in their home, it is very common for them to have issues. But you can be rest assured that SERVPRO of Ojai/Montecito has the tools and the staff to get you back into your home quickly. Here are some tips to check in on your water heater!

1. Check your water heater's age. Once your water heater reaches it's life expectancy it is much more susceptible to a leak or burst.

2. Clean out your water heater regularly. This includes removing sediments and flushing the tank regularly every 6 months. 

3. Placement matters. Most people store their water heater in the garage because it is "out of sight" which also means it is "out of mind". The biggest mistake made is waiting for your water heater to start showing troubling signs, such as leaking, before people replace or try to fix them. 

Always call SERVPRO for any of you water loss needs.

Why SERVPRO of Ojai/Montecito?

7/29/2019 (Permalink)

Fires blazed through Ojai, we were there to help.

SERVPRO of Ojai/Montecito is the newest franchise under the umbrella of team Alan Reed. Alan and his partners started out with Moorpark, Fillmore, and Santa Paula and then within the last two years have also acquired Encino/Sherman Oaks, Simi Valley, and Studio City/Valley Village.

After the Thomas Fire broke out Alan's team was there for months helping with the community to put all the pieces back together. They worked on both homes and large establishments until every project was completed.

Every single on of our technicians and office staff has IICRC training, which means that even if you call with a question we will be able to help you.

We pride ourselves on being the best restoration team out there and you can always trust SERVPRO of Ojai/Montecito with your home or place of business.

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